Frequently Asked Questions

What is workplace violence prevention training?

Workplace violence prevention training helps organizations reduce the risk of violent incidents by teaching employees how to recognize warning signs, communicate concerns, de-escalate conflict, and respond appropriately to threats.

What does crisis intervention training include?

Crisis intervention training focuses on safely engaging individuals in emotional or psychological distress. It includes communication techniques, stabilization strategies, suicide awareness, and coordinated response approaches that prioritize safety and dignity.

How does de-escalation training reduce risk?

De-escalation training reduces risk by teaching participants how to slow interactions, manage emotional intensity, and use communication strategies that prevent situations from escalating into violence or use-of-force encounters.

What is MILO simulation training?

MILO simulation training is an interactive, scenario-based learning system that allows participants to practice decision-making, communication, and response skills in realistic, high-stress situations without real-world consequences.

Who should receive crisis and de-escalation training?

Crisis and de-escalation training is valuable for public safety personnel, healthcare staff, outreach workers, supervisors, HR professionals, security teams, and anyone who regularly interacts with people under stress or in crisis.

Is Secure Measures a veteran-owned business?

Yes. Secure Measures, LLC is a Veteran-owned and California-certified Disabled Veteran Business Enterprise (DVBE).

Are Secure Measures trainings compliant with regulatory standards?

Secure Measures designs training programs that align with applicable OSHA, Cal/OSHA, and industry best practices, and can support organizational compliance and preparedness requirements.

Do you know if your people would actually do the right thing under pressure, or just that they completed a training?

There's a real gap between finishing a course and performing under stress. If your last training was a video module or a slide deck, you likely have policy on paper without tested behavior. Our Applied Decision-Making & De-Escalation Labs use MILO scenario simulation to close that gap.

Did something happen — or almost happen — and now leadership wants this addressed quickly?

An incident or a close call is the most common reason organizations reach out. We can move fast, and we'll speak plainly about liability and duty-of-care exposure, not just training content.

Are you buying separate training from separate vendors for de-escalation, active threat, and mental health awareness, and none of it connects?

We provide one coordinated program across all seven of these areas, with a consistent framework and the same instructors throughout, rather than piecing together training from multiple vendors.

Are you dealing with a specific individual who may be on a path toward violence, rather than a general training need?

That's a different service than training — it's our Threat Assessment and Management program, which helps organizations identify and intervene with individuals of concern before a situation escalates.

Were you referred to us by someone you trust, but need to make the case internally to someone who doesn't know us yet?

That's common, and reasonable. Visit our Client Testimonials and Who We Have Served pages for our credentials, client list, and reviews, or contact us for a one-page overview you can forward internally.

What does California SB 553 actually require?

SB 553 requires nearly all California employers to maintain a written Workplace Violence Prevention Plan, log violent incidents, and provide interactive training led by a knowledgeable person, repeated annually.

Does online-only training satisfy SB 553's interactive training requirement?

Passive, video-only e-learning does not clearly satisfy SB 553's requirement that training be interactive and led by a knowledgeable person. We design our training specifically to meet that standard.

Who counts as a 'knowledgeable person' under the law?

SB 553 requires the training be led by someone with real, working knowledge of your organization's specific Workplace Violence Prevention Plan — not a generic instructor reading from a script. Our lead instructor is a retired Chief of Police with a Master's in Psychology and CA POST certification, backed by a team that includes credentialed threat-assessment and clinical expertise. We also work directly with your team beforehand to understand your specific plan and risks, rather than delivering a one-size-fits-all session.

What documentation do we receive after training?

After training, clients receive a certificate of completion for each participant, an attendance roster for your compliance records, and a PDF copy of the training presentation for future reference. For organizations that engage us to develop their SB 553 Workplace Violence Prevention Program itself, we also provide plan templates and supporting documentation as part of that engagement.

What's the penalty for non-compliance?

Penalties can be significant — reporting has cited figures up to roughly $25,000 for serious violations and over $150,000 for willful violations, indexed upward periodically. Consult current Cal/OSHA guidance for exact current figures, since these amounts are adjusted over time. (Last updated: July 2026 — revisit this answer periodically.)